SHIPPING POLICY

Shipping Policy

At Polkadot Chocolate, we are committed to delivering your favorite chocolate bars and products safely and on time. Please review our shipping policy to ensure a smooth shopping experience.

Shipping Methods & Delivery Times

  1. Standard Shipping

    • Estimated Delivery: 3-5 business days

    • Affordable option for most orders

    • Tracking information provided

  2. Expedited Shipping

    • Estimated Delivery: 2-4 business days

    • Perfect for last-minute gifts or urgent orders

    • Tracking information provided

  3. Overnight Shipping

    • Estimated Delivery: 1 business day

    • Available for select locations

    • Tracking information provided

Note: Delivery times may vary during holidays or due to carrier delays.

Shipping Fees

  • Shipping costs are calculated at checkout based on your location and order weight.

  • Free standard shipping is available for orders over $150.

Order Processing

  • All orders are processed within 1-2 business days.

  • You will receive a confirmation email with tracking details once your order ships.

International Shipping

  • We currently ship to select international locations.

  • Delivery times and shipping fees vary by country.

  • Customers are responsible for any customs duties or import taxes.

Lost or Damaged Packages

  • If your order is lost or arrives damaged, please contact us within 48 hours of delivery.

  • We will assist with replacements or refunds as quickly as possible.

Returns & Refunds

  • Due to the perishable nature of chocolate, we do not accept returns for regular orders.

  • If there is a quality issue or your order arrives damaged, we will provide a full refund or replacement.